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Accessibility

Wunderkeks, LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the customer experience for everyone, and are in the process of applying relevant accessibility standards to improve our website and retail services.  We strive to be an inclusive business and appreciate your patience while we work to make this site an enjoyable experience for all.

Measures to support accessibility

Wunderkeks takes the following measures to ensure accessibility of its virtual store:

         Include accessibility as part of inclusiveness in our mission statement and business practices.

         Integrate accessibility into our live operations alongside the operation of our website.

         We have appointed an accessibility officer and/or ombudsperson.  To reach this person with questions or comments, please email info@wunderkeks.com

         Staff will be trained in matters of accessibility.

         People with disabilities will be included in our future development of promotional characters and content.

 

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Wunderkeks’ site, currently undergoing accessibility improvements, is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.  The generally accepted level of conformance in many countries is AA.

Additional accessibility considerations

Wunderkeks is currently in the process of upgrading its website to meet WCAG guidelines and comply with relevant legal accessibility requirements for small businesses.  Please note that as a small business, while we are undertaking a concerted effort to improve our business and comply with WCAG guidelines, we may be limited in available resources and the accommodations we can provide.  Nevertheless, we will always seek to continuously improve our business, and we appreciate your understanding and patience as we add accessibility features over time.

Feedback

We welcome your feedback on the accessibility of Wunderkeks’ website. Please let us know if you encounter accessibility barriers or have questions.  If you need to place an order directly with us or just want to get in touch, we can be reached at:

         E-mail: info@wunderkeks.com

         Postal address:   3573 Far West Blvd.     Austin, TX 78731

We will work to respond to all inquiries upon receipt.

 

 

Compatibility with browsers and assistive technology

Wunderkeks’ website will be designed to be compatible with generally available assistive technologies.

Wunderkeks’ website and accessibility features may not be compatible with:

         browsers that have not been recently updated or operating systems or devices that are more than three (3) years old

Limitations and alternatives

Despite our best efforts to ensure accessibility of Wunderkeks’ website, there may be some limitations while we make improvements to our website.  Those limitations may include, but are not limited to, a lack of descriptive text for images or icons, incomplete / unreadable text encountered in the shopping cart check-out process, or inability to complete the ordering and check-out process.  We sincerely apologize for these limitations and are working to eliminate these limitations with our improved website that is currently being designed, with deployment of that new site anticipated in Summer 2021.

Assessment approach

Wunderkeks assessed the accessibility of website by the following approaches:

         External evaluation and legal / compliance review

 

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Wunderkeks, LLC, its founders, and team.

Formal complaints

We aim to respond to accessibility feedback within 5 business days, and to propose a solution within 10 business days.  If you have a concern, comment, or question, please notify us and we will work in good faith to address your inquiry.  You are otherwise welcome to contact your local accessibility offices and resources should you have unresolved concerns about the accessibility of our site.